Vanilla Shanti Sizing Chart

Hey Gorgeous!

 

 

We want to make sure that the Onepiece fits perfectly for you. If you have any questions email us

management@vanillaontop.com and one of our team member will get back to you within 24 hours.

 

 

Please, keep in mind the sizing chart is for reference only.

Measurements can vary across different body types.

Measurements are written in centimeters.

XSSML
EU Size 34363840
Bust72828895
Waist65717784
Hips 85.59094.5100.5
Inseam75787879
Delivery Questions Vanilla Shanti @Vanilla.Shanti Eco Wear – VanillaShanti
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Delivery Questions

We offer free international shipping in two days, with DHL, TNT and POSTI.    

 

 

 

 

         Delivery FAQ:  

    1. Order tracking        
    2. Return and exchanges 
    3. Return Address 
    4. Late Arrival 
    5. Shipping Options 
    6. Customs & Taxes 
    7. Gift Cards 
    8. Customer Feedback 

 

 

Delivery icon on VanillaShanti.com

 

 

1. How do I track an order?

When you place an order, you will receive an email with your order tracking link. 

We use DHL, TNT and the Finnish Posti to deliver all orders and you can track your order - almost to the minute via tracking link that will be sent to your e-mail. 

You can always reach us through e-mail: 
management@vanillaontop.com

 

 

Delivery icon on VanillaShanti.com

2. Do you offer returns or exchanges?

 Unsure on size? Check out the sizing chart on the Vanilla Shanti site 
 Pro tip! Between sizes? Take the bigger size. 

 

 A few things to note:

  • We only accept returns/exchanges purchased through www.Vanillashanti.com¬†
  • Items must be returned in their original condition, unworn with stickers intact and tags attached in order to be accepted.
  • If the order is less than 100 EUR, it is the customer‚Äôs responsibility to pay all freight and associated shipping charges to return/exchange the item.
  • In the case that item(s) is greater than 110 EUR, Vanilla Shanti¬†will reimburse return/exchange shipping costs up to ¬†20 EUR.
  • Unfortunately, we are unable to accept returns on sale or promotional items unless the item is deemed faulty.

 

 

 

Delivery icon on VanillaShanti.com

 

 

 

3. Where do I return an order to?

 

Send returns to: 

Name: Vanilla Shanti, 

C/O:  Verkkologistiikka

Address: Taalintehtaankatu 4 

Zip Code: 20750

City: Turku

Country: Finland

 

Refund requests to:  management@vanillaontop.com 
..or through our contact page: Contact form 
 
A few things to note:
  • We only refund¬†purchases made through www.Vanillashanti.com¬†
  • Items must be returned in their original condition, unworn with stickers intact and tags attached in order to be accepted.
  • Unfortunately, we are unable to give refunds¬†on sale or promotional items unless the item is deemed faulty.

 

 How to return/exchange/get refunded on an item

  • Request a return/exchange/refund within 14 days of receiving your order by filling out the form at the bottom of the contact us page.
  • Once the return/exchange/refund request has been approved, you will receive an email informing you of the return shipping address and request you to provide the refund information, if not¬†available via our payment system provider.
  • Item(s) are to be sent back to the Vanilla Shanti Logistics center via a reputable postage service with tracking as Vanilla Shanti¬†is not liable for any lost returned items.
  • All item(s) assessed by Vanilla Shanti¬†before your return is approved and an exchange or refund is processed.

 

 

Delivery icon on VanillaShanti.com

 

 

 

4. What happens if my order arrives late?

Our delivery times are only estimates, and you can experience delays until March 2021 due to Covid19 related issues that can slow down the logistics. 

We use as partners DHL, TNT and Posti. 

Our partners are working hard to deliver your order as fast as possible. 

You can always turn to our partners directly to ask about your order.

Your order tracking number is sent to your e-mail. 

We do not give a refund if order arrive late.   

 

 

 

Delivery icon on VanillaShanti.com

 

 

 

 

5. Do you offer faster shipping options?

We only offer one shipping option which is free international shipping for all orders. 

  • All order inside the EU/Europe should arrive in 2-3 days.
  • Orders outside the EU should arrive in 2-5 days.¬†
  • Australia; sorry mate - we can get to you in 10 - 14 days.¬†

 

These times are only estimates provided by our partners: DHL, TNT, POSTI. 

You can track your order through your order tracking number which is provided via e-mail when you have made your order. 

Experiencing issues? Contact: management@vanillaontop.com

 

 

 

Delivery icon on VanillaShanti.com

 

 

 

6. How do you handle orders that go through customs?

Vanilla Shanti is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.

These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office.

Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

 

 

Delivery icon on VanillaShanti.com

 

 

 

7. Do you offer any gift options for orders?

All Vanilla Shanti orders are packaged into a Rosa package with the "V" logo on it. 

Also each order includes a White and Gold Thank you card.

Our warehouse tries to place all shipment stickers to the back, so that the beautiful front is not covered by stickers. 

You can order Vanilla Shanti as a gift directly through the online store or you can purchase a Gift Card.   

Contact  us through management@vanillaontop.com if you wish to receive a beautiful gift card for VanillaShanti.com. 

 

 

 

 
We are still learning.. GOT CUSTOMER FEEDBACK?
WE ALWAYS WANT TO HEAR IT!  
CONTACT US THROUGH INSTAGRAM OR E-MAIL
management@vanillaontop.com

 

 

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